Thank you for shopping at Mum Ay Babies, General Needs store, and Counseling Courses. We appreciate the trust you have placed in us and are committed to providing you with the best possible customer service.
1. General Refund Policy
1.1. We offer refunds for products purchased from our store within 30 days of delivery, subject to the conditions outlined below.
1.2. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it. It must also be accompanied by proof of purchase.
1.3. Refunds will be processed back to the original payment method used for the purchase. Please allow up to [number] business days for the refund to appear in your account.
2. Counseling Courses Refund Policy
2.1. We offer refunds for counseling courses within 7 days of purchase, provided that the course has not yet commenced.
2.2. Once a counseling course has started, no refunds will be issued.
2.3. To request a refund for a counseling course, please contact us at [contact email] with your order details.
3. Digital Products Refund Policy
3.1. We do not offer refunds for digital products, including but not limited to e-books, downloadable guides, and online courses, once the download or access link has been provided.
4. How to Request a Refund
4.1. To request a refund for a product purchased from our store, please contact us at [contact email] with your order details and reason for the refund request.
4.2. For counseling courses, please contact us at [contact email] with your course enrollment details and reason for the refund request.
5. Exchanges
5.1. We only replace items if they are defective or damaged upon receipt. If you need to exchange a defective or damaged item for the same item, please contact us at [contact email] with photo evidence of the defect or damage.
6. Contact Us
If you have any questions about our Refund Policy, please contact us at [mumaybabies@gmail.com]. Thank you for shopping at Mum Ay Babies, General Needs store, and Counseling Courses.
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